This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range CA$60,000.00/yr - CA$80,000.00/yr Compensation CAD $60,000 to CAD 80,000 depending on experience. Experience Exp: 4-10 years of work experience Responsibilities Respond to and triage support questions and support requests from engineers Extract relevant information from log files and other sources to debug, identify owners or root causes Write basic tools and test cases to improve the speed and quality of support Work with technical writers to improve documentation in areas covered by support Produce reports for leadership with data on performance of the program Provide insights and suggestions on product development and the product roadmap; contribute to product development. Manage and elevate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles. Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team. Seniority Level Associate Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
Application Support Engineer
HCLTECH
, , canada, , , canada
Published 27 days ago
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