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If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting * Creates an atmosphere that encourages guests to make Hard Rock Casino their choice for gaming and entertainment; responsible for actively building and retaining guest relations and acts as a mentor for team members to provide superior guest service.* Supervise the daily operations of the Hard Rock Live Box Office.* Assist in building concerts and other events in the Ticketmaster system.* Assisting in creating promotions that will boost Box Office revenue.* Manages reconciliation of sales/deposits and prepares corresponding reconciliation reports.* Process internal and external ticket orders.* Coordinates ticket printing for Casino Marketing Player Development, advertising, and promotional tickets.* Communicate ticketing information regularly and assist other departments with same.* Resolve customer service issues as necessary.* Maintain accurate Box Office accounting records and archives.* Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.* Monitors the performance of department direct reports and team members.* Ensures only the most qualified candidates are selected for open positions.* Monitor and order office and ticketing supplies for department.* Supervises daily ticket sales and will call operations.* Responsible for submitting staff time and attendance reports.* Coordinating with different property departments on behalf of Box Office or Live.* Assists with department administration such as event pro forms, contracts, billing, and general business administration as needed**Education/Requirements:*** High School Diploma or equivalent required and 2-3 years Box Office/Supervisory experience, preferably in the entertainment field.* Ticketmaster Host, TM1, & Presence experience strongly preferred.* Working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.).* Must be able to create, manipulate and update Excel spreadsheets.* Experience in training and guest relations is essential.**Responsibilities:** (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Develop department staff knowledge and skills through education, training, coaching, corrective counseling, etc.Performance of other duties assigned by Director of Entertainment or Live Management. Performance of other duties assigned by VP of Marketing or Property President. **Additional Requirements:** • Must obtain and maintain all licenses / certifications per Federal, Provincial and Gaming/Lottery regulations. • Must successfully pass background check. • Must be twenty-one (19) years of age. • Follow all policies for company cell phone usage. • Must be able to work holidays and weekends, as well as flexible shifts. • Must be available to work 80 - 100 shows a year and office hours/meetings/conference calls, as needed. **Physical Demands:****Working Conditions:**Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.**Closing***Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.**If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.**We thank all candidates for their interest, however, only those being considered for an interview will be contacted.* **Ability to:** • Ability to communicate effectively with external contacts and all levels of team members. • Use all required equipment in an effective and efficient manner. • Work with various computer applications and programs. • Review and comprehend all necessary documentation. • Compose, type, route, and file correspondence, etc. • Interface professionally with business contacts and customers. • To move throughout the business (standing, walking, kneeling, bending) for extended periods of time. • To express or exchange ideas verbally and perceive sound by ear. • To obtain impressions through the eyes. • To tolerate exposure to heat, cold, and loud/noisy/smokey environment* Ability to stand and sit for extended periods of time.* Ability to walk distances.* The employee must frequently lift/push/pull and/or move up to 50 pounds.#J-18808-Ljbffr