Summary In relation to contributing to SJVC’s mission and goals, under direct supervision of the Campus Director, the Enrollment Services Director is to effectively manage the admissions team so that they meet the start goals of the campus. The work location for this position is on‑site. Compensation The starting pay range for this position is $85,000 - $95,000 annually. Essential Duties And Responsibilities Conducts two daily meetings with each advisor; one to review plans for the day, one to review results of the day. Conducts a post-close interview with every student who enrolls and follows up with those who do not. Observes one phone call and one interview with each advisor each week. Conducts weekly follow-up phone calls to all enrolled students. Provides one‑on‑one training with advisors and makes recommendations for additional training. Works in conjunction with DoA to lead and/or supplement the new hire on‑boarding process, up to and including becoming a licensed trainer. Prepares and conducts advisor performance evaluations. Oversees the Financial Aid staff in regard to customer service and workflow issues as they apply to new students and the completion of the enrollment process. Ensures timely response to CAO requests and directives. Performs other duties as assigned. Supervisory Responsibilities Manages the admissions team and front desk staff. Is responsible for the coordination and evaluation of these units. Oversees the financial aid staff on customer service and workflow issues as they apply to new students and the completion of the enrollment process. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Core Competencies Integrity – Acts in a way that demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; leaves others with the clear impression that integrity is a core organization value. Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Organization support – Follows policies and procedures; completes projects and tasks correctly and on time; supports organizations goals and values. Communication – Communicates effectively and appropriately; uses good judgment as to what to communicate to whom as well as the best way to get that accomplished; speaks in clear and credible manner, selecting the right tone for the situation and audience; listens to others and allows them to make their point. Job Competencies Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others; able to build morale and group commitment to goals and objectives. Results Oriented – Achieves results within established timelines; understands and demonstrates that intentions, activities, and results are not the same; expects that obstacles will occur and refuses to accept favorable those who seek to justify poor results. Manage Employee Performance – Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectations; provides ongoing feedback and support as employees strive to achieve expectations; engages in two‑way conversations throughout the year that ensure an up‑to‑date understanding of expectations, performance gaps and actions required to close any gaps. Training and Development – Ensures that staff members get a sufficient amount of orientation, training, and development opportunities to maximize their chances of being successful in their assignments; views training and development as an investment in employees and uses mentoring, cross‑functional assignments, job rotation or other on‑the‑job learning opportunities to enhance the depth and breadth of skills and experience; encourages self‑development opportunities. Qualifications Education and Experience Bachelor’s degree (B.A.) from an accredited college. Required degree(s) must be from institutions accredited by recognized U.S. accrediting agencies. Degrees from non‑U.S. institutions are recognized only if equivalence has been established and provided. Five or more years of experience in related sales and service professions (experience in a private‑postsecondary institution preferred). Language Skills Ability to read, analyze and interpret analytical reports on inquiries, enrollments and drops; ability to respond to common inquiries or complaints from employees and students; ability to effectively present information to students and admissions team. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Knowledge of Microsoft Office; Word, Excel, Access and Outlook; and mastery of proprietary software used to maintain student records. Physical Demands Regularly required to sit; use hands to fingers, handle, or feel and reach with hands and arms; talk; and hear. Frequently required to walk. Occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Work Environment Moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Background Screening All qualified applications with arrest or conviction records will be considered for employment. A comprehensive background screening is conducted, including education verification, county and national criminal background checks, a motor vehicle report, and a social security number trace/verification along with an address history search. Additional requirements such as drug testing, a Fraud and Abuse Control Information System check, or verification for access to the National Student Loan Database System may apply depending on the position. #J-18808-Ljbffr