Shape the future of customer service as the Manager of Customer Experience at IPG. Focus on team leadership and enhancing overall client satisfaction through effective processes.In this dynamic managerial role, you will oversee the client services team's daily operations, ensuring exceptional service delivery and effective sales execution. Your primary mission will be to lead, mentor, and develop a high-performing team while collaborating closely with Sales and Marketing to build client relationships and drive satisfaction. Implement and refine service protocols to improve efficiency and outcomes.Key Responsibilities:• Lead a team of customer service professionals and provide training• Address complex customer inquiries and escalate when necessary• Establish and analyze team performance metrics for improvement• Align customer service initiatives with sales and marketing goals• Strengthen relationships with key clients to exceed expectationsRequirements:• University Degree in Business preferred• 4-7 years of experience in customer service management• Strong leadership skills with a results-oriented mindset• Excellent organizational and time management abilities• Proven communication and interaction skillsBecome a vital part of IPG's commitment to exceptional customer experience as the Manager of Customer Experience.#J-18808-Ljbffr
Manager Of Customer Experience At Ipg
INTERTAPE POLYMER GROUP
truro, truro
Published 22 days ago
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