Drive innovation in cloud contact center solutions at TELUS Digital as a Senior Manager of Solutions Architecture for Genesys CCaaS. This remote/hybrid position combines technical prowess with client-facing skills.Leverage your expertise in Genesys Cloud CX to architect cutting-edge solutions that meet the complex demands of today's clients. You will oversee the pre-sales process, ensuring that your teams deliver exceptional solutions tailored to various industry needs while maintaining a focus on sales integration.Key Responsibilities:• Spearhead technical pre-sales efforts including client workshops• Architect comprehensive contact center solutions with Genesys Cloud• Collaborate with sales for accurate solution scoping and proposals• Showcase demos that highlight product capabilities across industries• Draft detailed technical documentation and designsRequirements:• 5+ years in solutions architecture or technical consultancy• Proven expertise in Genesys Cloud CX and integrations• Experience with various CRM and engagement platforms• Strong analytical and problem-solving abilities• Bachelor’s degree in Computer Science or a related disciplineApply your design acumen and technical leadership to redefine solutions in the contact center space at TELUS Digital.#J-18808-Ljbffr
Senior Manager Solutions Architecture In Cloud
TELUS DIGITAL
calgary, calgary
Published 19 days ago
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