Drive excellence in alternative lending and insurance as a Senior Vice-President. Lead strategic initiatives in a permanent, full-time role located in British Columbia.You will spearhead operations in the Member Services Centre and other channels, focusing on enhancing financial performance and member satisfaction. This position requires a deep understanding of contact centre operations and a commitment to fostering inclusive environments. You'll implement transformational projects and drive data-informed decision-making for outstanding service delivery.Key Responsibilities: • Lead operational strategies for lending and insurance • Champion high-quality, digitally-enabled member services • Drive performance improvements across multi-channel environments • Ensure effective compliance and risk management • Translate enterprise strategies into divisional actionsRequirements: • Minimum 10 years in leadership within financial services • Deep expertise in contact centre and lending operations • Proven ability to lead complex change initiatives • Strong compliance and risk oversight experience • Exceptional interpersonal and leadership development skillsEnhance member experiences through strategic leadership and operational excellence in diverse financial service channels. #J-18808-Ljbffr
Senior Vice-President For Alternate Channels
VANCITY
vancouver, vancouver
Published 27 days ago
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