Position Overview ISG is looking for a Business Operations delivery lead. The Principal Consultant’s responsibility includes leading large/complex engagements to help assess, design, and execute strategy for primarily business process sourcing transactions support and operational improvement projects related to Business Operations sourcing agreements. The Principal Consultant will be responsible for overall delivery and client satisfaction, project status management and reporting, recommendation and implementation approach development, implementation management, identifying and selling additional value‑add work for clients, and supporting sales opportunities. This is a contractor position with opportunities for full‑time hires in the future. Role & Responsibilities Participates in some business development and sales activities Provides consultation services to clients and suppliers in areas of service delivery models (GBS/GCC, sourcing, and hybrid), project management, financial modeling, leadership, and contract negotiation Knowledge of how AI and Agentic AI solutions are applied to business processes Interacts directly with senior client and service provider executives Independently develops project work plans and customizes to meet client specifications as well as estimates staffing, task duration, and client staffing requirements Develops medium to large complex financial models and possesses a thorough knowledge of budgets, the budgeting process, and corporate finance for large or geographically global dispersed clients Oversees or develops the financial, statement of work, service level and contract terms portions of the RFP, for outsourcing related clients Assists with the evaluation of service provider proposals and identifies potential strengths/weaknesses Develops strategy or tactics to move service providers to the client‑desired outcome Supports both project work as well as within ISG, contributing to the development of intellectual property and supporting sales initiatives/pursuits Assists with the planning and the development of all project deliverables and assumes overall responsibility for staffing, budget, work plans, scope, project milestones, issues management and risk management utilizing ISG’s project management methods, tools and templates Required Skillsets This is a remote position based in the Toronto, Canada area Travel may be necessary and can be up to 50% 5 to 15 years of recent experience in several roles including shared services/global business services/offshore captives, outsourcing agreements, finance and accounting consulting and/or operations, revenue cycle management, as well as supply chain management and related business process technologies, sales support and service delivery management Significant process knowledge across all F&A and/or procurement process areas is required Knowledge of revenue cycle management, supply chain management or any other industry BPO is a plus Experience in call center management, print management, facilities management, service delivery models, operating models, and service provider management would be considered a plus Experience working for an outsourcing service provider or advisory services firm is a plus Prior experience with consulting engagements or with a large consulting firm is a plus Prior experience of hands‑on sourcing consulting experience developing complex operational solutions with executive teams and coaching and advising executives Significant delivery management experience, including managing teams at all project phases, exemplary track record in successful client relationship management and multi‑project oversight is a plus Knowledge of sourcing contract terms and conditions Thorough understanding of global corporate financial practices and goals – including drivers of process costs, ability to work with internal business owners and/or service providers to ensure effective cost solutions and agreed‑upon service level agreements Experience in proposal writing and sales support Strong understanding of capabilities for Tier 1 and Tier 2 outsourcing service providers Team development and management experience, relationship management, mentoring and utilization management Expert presentation, verbal and written communication skills with the ability to articulate complex ideas in easy‑to‑understand business terms to all levels of management Demonstrated working knowledge with MS‑Office suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, Project, Outlook, and Teams Expert project management skills are required and PMP certification is a plus Education Bachelor of Arts or Science degree MBA/MS or other advanced degree(s) desirable At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and is committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands. #J-18808-Ljbffr