About ICE Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Behind the scenes, our Personnel and Scheduling team plays a critical role in ensuring the right people are in the right place at the right time — supporting both our staff and the individuals we serve. At ICE, we value strong leadership, sound decision-making, and a people-first approach. This role is ideal for someone who thrives in a fast-paced environment and brings both operational strength and a solid understanding of human resources practices. Role Summary As the Manager of Personnel & Scheduling, you will provide leadership and oversight to recruitment, staffing, scheduling, and personnel processes within the Edmonton region. You will play a key role in ensuring staffing stability, supporting employee performance, and maintaining compliance with employment standards and organizational policies. This position is well suited to a leader who enjoys balancing people management, operational coordination, and HR best practices. Candidates with a background in Human Resources — particularly in larger or multi-site organizations — will find this role especially rewarding. This role offers the opportunity to apply HR knowledge in a hands-on, operational environment where your decisions directly impact workforce stability and service quality. What We Offer A leadership role with meaningful impact across the organization A dynamic, fast-paced work environment Opportunities to influence hiring practices, workforce planning, and staff development Collaborative leadership team and organizational support Steady weekday schedule (no evenings or weekends) Competitive compensation Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service Comprehensive benefits package for qualifying employees after one year of employment Meaningful work — supporting both employees and the individuals they serve Key Responsibilities Lead recruitment, hiring, supervision, and evaluation of Personnel and ECAT Coordinators Oversee staffing processes, including recruitment, selection, onboarding, and staff development Ensure all casual field employees are appropriately supervised and evaluated Manage employee lifecycle processes including hiring, performance management, and terminations in accordance with agency policies and Employment Standards Support employee orientation and training initiatives as required Ensure staffing levels meet operational needs in collaboration with management teams Oversee scheduling to ensure consistent and effective client service delivery Monitor scheduling practices to ensure alignment with program budgets Conduct internal investigations as required (e.g., incidents, near misses, allegations of abuse) Maintain and update personnel-related operational manuals and procedures Support risk management practices, including identifying, mitigating, and monitoring operational risks Ensure accurate documentation and adherence to timelines in line with agency policies Utilize internal systems to track employee, client, and service delivery information Collaborate across departments to address personnel and staffing-related issues Other duties as required Qualifications Post-secondary education in Human Resources, Community Rehabilitation, or a related field required Experience in Human Resources and/or Community Rehabilitation Strong preference for candidates with HR experience in a complex or multi-site organization Supervisory or leadership experience Knowledge of Employment Standards and applicable government regulations Strong organizational and problem-solving skills Ability to manage competing priorities in a fast-paced environment Strong interpersonal and communication skills Ability to handle complex and sensitive situations with professionalism Valid Class 5 driver’s license and access to a reliable vehicle Clear Criminal Record Check and ability to be bondable Apply Today Please submit your resume and cover letter quoting "Manager of Personnel & Scheduling" to: Wayne Visser - We thank all applicants for their interest. Only those selected for interviews will be contacted. #J-18808-Ljbffr