Step into an impactful role as an Intake Call Agent & Administrator with Jewish Family and Child Service. This hybrid full-time position blends call management with vital administrative tasks in North York.In this 12-18 month contract, you will handle incoming inquiries, log calls, and assist with documentation to support the clinical assessment team. Your expertise in case management systems and proficiency in Microsoft Office will play a key role in maintaining organized client records. An understanding of community resources and the ability to communicate in additional languages will enhance your effectiveness.Key Responsibilities:• Answer and log calls, directing them appropriately• Support administrative needs for the clinical team• Ensure accurate documentation of client information• Perform searches within case management systems• Coordinate records for case transfers as requiredRequirements:• Post-secondary degree/diploma in Office Administration• Minimum 2 years experience in social services• Strong skills in case management systems• Proficient in Microsoft Office applications• Knowledge of Russian, Hebrew, or French appreciatedBring your skills in client communication and administrative workflows to enhance the mission of Jewish Family and Child Service.#J-18808-Ljbffr
North York Hybrid Call Agent & Admin
JEWISH FAMILY AND CHILD SERVICE
toronto, toronto
Published 18 days ago
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