Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world. Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance. When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce. Come explore what makes us one of BC’s Top Employers! Responsibilities PRIMARY PURPOSE This role ensures excellent service and future readiness by providing expertise support in operations planning and rail scheduling, leading and managing projects of low to moderate impact, risk, and complexity, and offering oversight on initiatives of higher impact, risk, and complexity. Key Accountabilities Provides operations planning and rail scheduling expertise and project management input to support the development of operating plans, policies, and strategies, ensuring compliance with corporate standards, policies and procedures, and legislative requirements for work of low to moderate impact, risk and complexity. Researches and analyzes operations and ridership data, trends and issues to support planning and timetabling service. Analyzes data to identify the root cause(s) of unexpected system behaviour in support of evidence-based decision-making. Develops methods, techniques, and models to ensure successful delivery and execution of work that is of low impact, risk and complexity and participates in work that is of moderate to higher impact, risk and complexity. Develops operating concepts and timetables for regular, special event, and alternate service (e.g., single tracking) based on delivering the best possible service given track and automatic train control limitations, anticipated ridership, and fleet and budgetary limitations. Running the desktop Automatic Train Control (ATC) simulator to test and validate operating plans and timetables, and extract data needed for these tasks. Configures and validates ATC data to support the smooth running of the system for customers and Train Operations staff, including preparing for ad hoc responses to incidents. Contributes as a member of the Operations Planning team to manage projects of low to moderate impact, risk and complexity in designing and developing project scope, schedules, and work plans, defining and prioritizing deliverables, ensuring compliance with department standards, policies and procedures, and alignment to program, Enterprise and regional goals, identifying and recommending action on planning and project risks and opportunities based on analysis of transport data, trends, and issues. Solves lower risk issues and alerts senior staff to critical issues and risks. Collaborates and provides technical expertise and advice to leaders and professionals across the organization with a view to optimizing service planning and project outcomes. Develops inputs for Communications and Customer Information staff to convey service change information to the public accurately, clearly and concisely. Configures passenger information systems to support visual and audio information for regular and exceptional services. Develops technical reports and presentation materials to support discussions with Executives and municipal staff. Collaborative relationships with internal colleagues and external stakeholders including staff at other government and public agencies, and police forces to understand needs, maintain open communication, provide technical support and advice, and proactively resolve issues of low to moderate impact, risk and complexity, particularly with respect to planning for special events. Reviews the work of contractors in terms of assessing Automatic Train Control software performance and consistency with expectations and design intents. Performs delay analysis and attribution work in consultation with other departments and helps to ensure the process is consistent, fair and defensible. Works collaboratively with the Control Operation Team to review and test operating plans and timetables, review event plans, and other shared work products. Provides constructive input on potential improvements. Qualifications EDUCATION & EXPERIENCE: Typically requires a University degree (in Planning, Engineering, Computer Science, or a related discipline), plus four (4) years of related experience in transit operations and/or planning, and statistical analysis. Background in transit scheduling, automated train control, rail transit operations or other related fields is beneficial but not essential. Other Requirements Knowledge of the principles, theories, concepts and practices of transportation planning. Solid leadership skills with the ability to communicate and provide technical guidance and expertise to other transportation planning professionals and operating staff, and to lead projects. Strong oral and written communication skills including the ability to write and deliver well-prepared reports and presentations. Solid analytical skills including the ability to identify and communicate transportation planning and project-related risks and opportunities in an integrated, multi-disciplinary environment; includes skills to analyze data, identify trends and issues. Strong organizational skills to manage version control of train timetables and configuration files. Aptitude to learn the desktop ATC simulator or experience as a BCRTC Control Operator. Strong interpersonal skills including the ability to build trust by consulting with internal and external contacts and applying a team approach as needed to achieve solutions. Includes negotiation and conflict resolution skills at a basic level of risk and complexity. Familiarity with writing and editing basic scripts in Python, Ruby and/or VBS is beneficial. Solid decision-making skills including the ability to resolve transportation planning and project-related issues within defined scope, and to identify and know when to refer issues to others. Work Schedule 37.5 hours per week. Work Designation Resident This position works predominately on-site. Rate of Pay The salary for this position ranges from $84,480 - $126,720 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role. We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses. Accommodations Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at EEO Statement SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion. #J-18808-Ljbffr