About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea: Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. About the Role As a Customer Success Specialist , you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You’ll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry. Note: This position is open only to candidates living in or near Calgary, AB. While you will be working remotely, being within the Calgary hub allows for occasional in-person collaboration and socialization with your team. You must be flexible to work every 4th weekend. What you'll do Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful Troubleshoot issues and recommend or explain product and service features that are best suited to the customer’s needs Successfully resolve complex customer email and telephone inquiries using multiple customer support tools and personal product knowledge Build sustainable relationships of trust through open and interactive communication Collaborate with teammates to develop new initiatives that surprise and delight our customers Coordinate closely with teammates to ensure support is covered during all business hours Gather trends in issues and feedback and report them to your supervisor Work closely with the rest of the support team to ensure coverage during all business hours Your background Proven experience in customer‑centric roles, ideally in retail or hospitality Passion for customer happiness and a positive, engaging demeanor Ability to multitask and excel in a dynamic environment Dedication to delivering excellence in every interaction Strong communication and organizational skills Embracing change and welcoming new challenges Enjoyment of collaborative teamwork Curiosity and a continuous learning mindset Flexibility in scheduling to support customers across North America Familiarity with Gladly and SaaS productivity tools is a plus The Perks Competitive Compensation Flexible Paid Time Off program Fullscript’s RRSP match program Stock Options Customizable benefits package (medical, dental, vision) with HSA Discount on Fullscript catalog of products for family & friends Up to $6,000 in bonuses Fullscript is an equal‑opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws. #J-18808-Ljbffr