Lead the implementation of critical Contact Center initiatives as a skilled Delivery Lead. Focus on CCaaS projects, managing compliance and operational integration effectively.The Delivery Lead is instrumental in guiding the organization through the transition from project delivery to ongoing operation. Collaborate across all CCSD functions to ensure alignment with project goals, while actively identifying risks and developing effective strategies. This role also involves a strong technical focus to translate business requirements into practical plans.Key Responsibilities:• Direct all phases of Contact Center service delivery• Develop comprehensive plans for implementation• Collaborate with a range of stakeholders• Proactively manage project risks and dependencies• Ensure operational processes meet compliance standardsRequirements:• Proven track record in CCaaS delivery initiatives• Strong technical skills for infrastructure management• Experience in regulated financial environments• Familiarity with SDLC and IT Service Management• Proficiency with project management toolsEnhance service delivery through effective management and strategic implementation of Contact Center technologies and initiatives.#J-18808-Ljbffr
Contact Center Delivery Lead Management
INSIGHT GLOBAL
toronto, toronto
Published 27 days ago
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