About Us At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies. Who We Are Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer a work‑life harmony with access to an award‑winning holistic wellness program. Continuous learning through our robust corporate curriculum and education reimbursement program. Incredible rewards, travel incentives, and product and service discounts. Pay‑for‑performance and best‑in‑class recognition programs. Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Position Details What You Will Do Provide a combination of on‑site support as well as support internal CAA associates through different chat or phone channels. Support tasks include incident handling, problem identification, ticket management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation. Provide 2nd level technical support for Windows 11, O365, remote connectivity, and several business‑specific applications. Also support on‑site technology like printers and video conferencing. Experience in managing devices in Intune is valuable. Provide support to virtual desktops in an Azure environment. Manage, setup and maintain all IT equipment on‑site, including printers, video conferencing and other IT assets. Setup and configure new hardware and software, which may include imaging using Autopilot and other technologies. Educate users on how to use systems and applications as required. Asset management of desktops, laptops, monitors and printers. Document and maintain Desktop Support procedures. Create knowledge‑base articles as required. Participate in various projects as assigned by Management. Occasional travel to various office and retail store locations across Ontario will be required. Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Who You Are Post‑secondary education or diploma in computer science or Information Technology. A minimum of 3 years’ experience within a customer‑service‑oriented Information Technology environment, including in‑depth experience in providing on‑site technical support and quality customer service. Excellent time management, analytical and problem‑solving skills. Ability to work effectively and productively within a team environment. Knowledge of ticketing management systems. Knowledge of PC, laptop and printer hardware and software. Proficiency in: Office 365, Azure Management, Windows 11, remote diagnostic and problem resolution, Azure Virtual desktops, VPN connectivity. Must have a G‑level driver licence, access to a vehicle, and be willing to occasionally travel within Ontario. Availability to work fully in office and provide occasional after‑hours support when needed. Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process. Our Commitment We are an equal‑opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr