Perfaware is seeking a highly skilled Sterling OMS Support Analyst with a strong focus on IBM Sterling Order Management production support and system stability. As a Sterling OMS Support Analyst, you will play a pivotal role in monitoring high-volume retail environments, resolving technical incidents, and maintaining the operational health of supply chain systems.Functional SkillsBackground in computer science, information systems, engineering or engineering degree with programming coursework and an interest in a technical career.0-3 years experience as Technical Consultant/Software Developer/Systems Analyst/ Production Support Analyst working on Java/J2EE, Oracle or DB2 database, Unix/Linux environmentsExcellent problem-solving and troubleshooting skillsBasic knowledge or understanding of full-life cycle of software development.Familiar with writing SQL queriesUnderstanding of Unix/Linux and knowledge of shell scriptingExpertise in handling Production support tasks and debugging issues involving multiple systems and teamsFlexible to work occasionally at odd hours (nights or weekends) for deployment/go-live/critical eventsExperience with Retail domain or Distribution (warehouse/logistics)Excellent communication, leadership, collaboration and organizational skillsMust be able to work in a fast-paced environment and in onsite-offshore collaborative mannerAbility to take initiative and ownership on tasksBasic English skills – able to have brief conversations and respond to emails.Roles and responsibilityDo Production Support of IBM Sterling OMS Suite including IBM Sterling Store and IBM Call Center for CommerceWork closely with business & IT users to prioritize issues & find workaroundsPrepare or Review Standard Operating Procedures or similar documents in English & Spanish for business users in Call centers, stores & IT AdminsParticipate in the development and continual improvement of the OMS solution through development, manual testing and automated testingPrepare and Review Technical Design documents related to custom components and enhancementsCollaborate with the Solution Architects, Developers, Business Analysts, Business Managers, testers and Projects Managers as requiredExplain the pros and cons of architecture, design and development approaches to business and IT teamsCommunicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.Create, modify or execute shell scripts to run jobs, monitor systems etc.Write or tweak SQL queries to troubleshoot issues, extract data and generate reportsPlan and execute store rollouts and feature functionality rolloutPlan and execute release deployments in production with minimal downtime and disruptionHandle or enhance build and deployment activities using tools like CI/CD tools like Jenkins, Maven etc.Stay current with emerging industry trends and technologyDesirable Technical / Functional SkillsExperience with Enterprise applications from Salesforce, Manhattan, JDA or SAP products in Retail and Distribution such as eCommerce - Salesforce Commerce Cloud, IBM WebSphere Commerce, Oracle ATG, Magento, Hybris; ERP – Netsuite or SAP; WMS and Transportation - Manhattan, JDA or SAP products in Retail and Distribution;Development experience on Java or Javascript, AngularJSExperience with RDBMS – Oracle or DB2Exposure to or understanding of Application Servers – WebSphere/Weblogic/JbossKnowledge of version control software – GIT/SVN and CI/CD tools like JenkinsFamiliarity with reporting tools, ETL tools or Application monitoring toolsExperience in working in offshore-onsite modelAbout the Company Perfaware is a global technology consulting company, recognized for its expertise in commerce tech & digital transformation. Our collaborations with the world’s best tech companies help our clients accelerate digital commerce transformation across retail channels worldwide. Perfaware partners with Industry Leaders like Salesforce (Commerce Cloud, Service Cloud, Revenue Cloud & Marketing Cloud), IBM Sterling (Order Management Suite), Blue Yonder (Luminate Commerce), and Kibo Commerce (OMS) to deliver end-to-end omnichannel commerce solutions. Perfaware’s US, LATAM, and India consultants combine their passion for technology and business acumen to create value for our clients. Perfaware’s full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for several rewards and recognition programs, including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Perfaware a great place to work.For more information, visit us at note that visa sponsorship is not available for this position.#J-18808-Ljbffr