Senior Product Owner/Manager (Product Delivery & Operations Lead) Contract Opportunity - 6 months initial contract Markham, ON - 4 days per week in office requirement Start Date - January 2026 Do you enjoy untangling complex problems, connecting dots across teams, and shipping solutions that make life simpler for customers and colleagues? In this role, you’ll guide a product area from idea to impact—aligning strategy with delivery, measuring outcomes, and fostering tight collaboration across engineering, operations, and business stakeholders. You’ll be instrumental in our digital transformation: partnering with developers, product peers, and business leaders to make our platforms faster, smarter, and more intuitive. What You’ll Do Facilitate discovery & alignment: Lead engaging workshops and working sessions to uncover needs, pain points, and opportunities across business and technical teams. Turn insight into action: Translate findings into clear requirements—personas, user stories, epics, and acceptance criteria that are easy for teams to build against. Map how work flows: Create concise journey maps, process diagrams, and data flow documentation that connect strategy to execution. Use data to validate decisions: Write SQL queries and analyze datasets to inform solution design, test hypotheses, and verify results post‑launch. Design scalable solutions: Define customer‑ and employee‑centric experiences that are robust, maintainable, and ready to grow. Shape the roadmap: Prioritize the backlog, run sprint planning, and support Agile ceremonies to keep momentum and clarity. Build quality in: Partner with QA to define test strategies, cases, and validation plans—ensuring we ship the right thing and it works as intended. Fix issues for good: Lead root‑cause analysis for production incidents and drive durable corrective actions. Orchestrate delivery: Collaborate with Delivery Managers and Scrum Masters to manage dependencies, remove blockers, and keep work aligned to business goals. How You’ll Collaborate Be the connective tissue: Build trusted relationships across engineering, product, operations, customer service, and vendor partners. Translate fluently: Bridge conversations between business and technical stakeholders, ensuring shared understanding and clear decisions. Guide with evidence: Use metrics, research, and data to focus discussions on outcomes, not opinions. What You’ll Bring Experience: 5+ years in roles such as Product Manager, Technical Product Owner, Product Operations Lead, or Senior Business Systems Analyst. Program coordination: Proven ability to manage initiatives spanning multiple teams or business units. Product craft: Strength in requirements elicitation, documentation, process design, and Agile delivery practices. Tools: Familiarity with Jira, Azure DevOps, and building performance dashboards. Data skills: Working knowledge of SQL for analysis, troubleshooting, and validation. Communication: Clear, concise storytelling—comfortable translating between business needs and technical realities. Mindset: Curious, adaptable, and motivated to simplify complex systems into human‑centered solutions. Domain exposure (nice to have): Customer engagement platforms, digital workflows, or field service solutions. Credentials (nice to have): PMP or Agile certifications are helpful; consistent execution matters most. Ways of working: Track record applying Lean and Agile practices, mapping end‑to‑end processes, and leading cross‑functional teams. #J-18808-Ljbffr