Responsibilities Lead end-to-end process design, optimization, and performance management across critical, regulated operations. Translate complex operational activity, risk drivers, and performance data into clear, executive-ready insights that support decision-making at the senior leadership and enterprise levels. Own and evolve process health metrics, SLAs, and control monitoring to ensure transparency, accountability, and regulatory alignment. Identify and advance strategic improvement opportunities, including new ways of working and productivity enhancements, while ensuring compliance with enterprise risk and control standards. Partner with business, technology, risk, compliance, and audit teams to deliver change sustainably and at scale. Provide leadership, coaching, and direction to a high-performing team. Foster a culture aligned with BMO purpose and values, and role model these values in all actions. Ensure alignment between values and behaviours that foster diversity, inclusion, and a respectful workplace. Regularly connect work to the organization’s purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow-through. Build interdependent teams that collaborate across functional and operating groups to create maximum stakeholder value. Attract, retain, and enable career development of top talent. Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance. Make recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business and group. Provide strategic input into business decisions as a trusted advisor. Act as a subject matter expert on relevant regulations and policies. Network with industry contacts to gain competitive insights and best practices. Stay abreast of industry and business trends through benchmarking and participation in professional associations. Influence and negotiate to achieve business objectives. Assist in the development of strategic plans. Identify emerging issues and trends to inform decision-making. Manage resources and lead the execution of strategic initiatives to deliver on business and financial goals. Develop the business case by identifying needs, analyzing potential options, and assessing expected return on investment. Help determine business priorities and the best sequence for execution of business/group strategy. Conduct independent analysis and assessment to resolve strategic issues. Act as the prime subject matter expert for internal/external stakeholders. Monitor and track performance, and address any issues. Design and produce regular and ad-hoc reports and dashboards. Break down strategic problems and analyze data and information to provide insights and recommendations. Lead change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives. Lead the development of the communication strategy focusing on positively influencing or changing behaviour. Define frameworks for managing processes, policies, or procedures in the business/group. Lead the execution of operational programs; assess and adapt as needed to ensure quality of execution. Develop and manage comprehensive information management systems; design and/or lead initiatives to improve processes, analysis and reporting. Review proposed function/project team outputs for implications to workflow design. Collaborate in the design, implementation, and management of core business/group processes. Design processes based on business requirements and best practices while ensuring they comply with risk, regulatory and compliance requirements. Streamline, simplify and continuously improve existing processes. Document processes (including process flows, playbooks, etc.) for vetting, communicating, and implementing with stakeholders. Ensure all processes meet established standards and effectively utilize templates and tools to track compliance and operational effectiveness. Seek opportunities to eliminate, simplify and automate processes; recommend approaches or changes to streamline and integrate processes to improve overall efficiency. Maintain current process documentation to ensure availability to stakeholders as required. Support management of processes using established methodologies and tools/system/technology. Integrate information from multiple sources to enable more efficient processes, enhanced analysis and streamlined reporting. Participate in the integration of core process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience. Develop an understanding of organizational interactions and complexity to engage with appropriate stakeholders. Resolve issues regarding processes that are raised from all sources/stakeholders. Operate at a group/enterprise-wide level and serve as a specialist resource to senior leaders and stakeholders. Apply expertise and think creatively to address unique or ambiguous situations and find solutions to complex and non-routine problems. Implement changes in response to shifting trends. Adopt measured risks while protecting the organization by applying the Risk Management Framework in the execution of your role. Qualifications Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience. Deep understanding of and problem solving ability for issues within the business and group. Knowledge of business analysis, project delivery practices and standards across the project lifecycle – expert level. Expert knowledge of business/group processes, procedures and controls. Expert understanding of risk, regulatory and compliance requirements. Seasoned professional with a combination of education, experience and industry knowledge. Excellent verbal and written communication skills – in-depth/expert. Analytical and problem solving skills – in-depth/expert. Influence skills – in-depth/expert. Collaboration and team skills with a focus on cross-group collaboration – in-depth/expert. Able to manage ambiguity. Data-driven decision making – in-depth/expert. Salary $86,000.00 - $160,000.00, Salaried Salaries will vary based on factors such as location, skills, education, and qualifications for the role. Bonus, pension, health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans may be available. #J-18808-Ljbffr