Wage: Commensurate with experience Hours of Work: Full-Time (35-40 hours per week) Location: Whitehorse, Yukon Benefits Phenomenal local and international flight benefits for you and your family! Extra travel benefits such as hotels and cruises Group RRSP investment options Vehicle and home heating fuel discounts through Chieftain Energy for you and your family Role Summary This role involves collaborating with teams and businesses to understand and utilize current technologies while exploring new opportunities to enhance the support for Air North. This position ensures support and solutions are provided, provides training and support to other IT team members, and serves as an escalation point for support to the team. Key Duties and Responsibilities Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points (Cisco, Firewalls, VPN, Satellite) Implement and monitor security measures to protect IT systems from cyber threats and ensure data integrity Managed services experience, NOC, SOC, SaaS Diagnose and resolve hardware, software, and network issues promptly to minimize downtime Develop and maintain backup and recovery procedures to ensure data protection and business continuity Plan and execute system upgrades and patches to keep IT infrastructure up-to-date and secure Create and maintain detailed documentation of IT systems, processes and procedures Provide technical support and training to staff, ensuring they can effectively use IT resources Must haves Bachelor’s degree in Information Technology, Computer Science, or related experience 4-7 years of experience working with IT teams in a coordination role Experience in IT procurement, project coordination, vendor management and IT Service Management practices Experience in managing server and network infrastructure A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support Must be legally entitled to work in Canada Nice to haves Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Cloud Administrator considered an asset Previous aviation experience considered an asset About Air North At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve. We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward. #J-18808-Ljbffr