Become a key player as a Deskside Support Supervisor, leading service excellence in user support. Deliver impactful Level 2 assistance across various locations ensuring high client satisfaction.This supervisor position engages in both leadership and technical support for a dedicated team. Ideal candidates will have extensive experience managing end-user support and possess key skills in tools like Active Directory and Microsoft 365. You will streamline ticket management processes while implementing service improvements across the support landscape.Key Responsibilities:• Lead daily operations of Deskside Support Analysts• Manage escalations for urgent customer and technical issues• Ensure efficient triage and resolution of tickets• Provide technical assistance for diverse hardware and software• Drive documentation and knowledge sharing initiativesRequirements:• 5+ years in deskside or end-user support• 2+ years in a supervisory capacity preferred• Strong background in Windows and enterprise applications• Experience with IT service management frameworks• Excellent communication and customer service skillsEnhance the end-user experience with your leadership and technical expertise, creating an environment of continuous improvement and collaboration across support operations.#J-18808-Ljbffr
Deskside Support Team Supervisor For Enhanced User Experiences
COMPUGEN INC
montreal (administrative region), montreal (administrative region)
Published 27 days ago
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