We are looking for professional and eager Global Service Desk Analysts for our Integrated Global Services team located in Toronto, Calgary, Edmonton, Vancouver or the greater area! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk. A Day in the life: Submit fully documented customer issues into a ticket management system Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle Understand and assist with all internal and external escalations Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery What you bring: 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role The ability to speak in a professional environment Excellent written and verbal communication skills Proven ability to troubleshoot and resolve technical and procedural issues Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally Capability to establish rapport among peers and colleagues Proven ability to provide superior customer service both on and off of the phone What makes you awesome: ITIL Incident Management understanding A+ Certification Why work at Long View: Great people and culture Recognition programs FUN is one of our core values $22 - $22 an hour Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know. #J-18808-Ljbffr