Job Summary The Account Manager is responsible for identifying and pursuing opportunities with new and existing customers. The incumbent asks customers pertinent questions to understand their transportation needs and match them to CN’s service delivery capabilities. The position stays abreast of competitive developments in customers’ markets and seeks opportunities for growth. Main Responsibilities Handle commercial aspects of several key customers Develop account growth strategies for customers and maintain existing relationships Create strategies for new business development, including prospecting, cold calling, and sales pipeline management Deliver yearly revenue and price targets in alignment with the Company’s objectives Collaborate with operations personnel to identify available capacity for opportunistic selling to improve overall yield and asset utilization Cross‑sell the full suite of the organization’s transportation services Address any potential service issues with operations personnel proactively Develop a reliable monthly revenue and volume forecast Handle contract renewals and regular negotiations Act as a safety advocate with customer base in accordance with CN’s values Maintain compliance and reporting safety incidents internally Working Conditions The role has standard office working conditions with a regular workweek from Monday to Friday. The incumbent must meet tight deadlines, handle pressure and stress, and is required to travel approximately 40% of the time. Requirements Experience Minimum 5 years of experience in sales or marketing, preferably in transportation and logistics services Experience in major contract negotiations Education / Certification / Designation Bachelor’s or Master’s Degree in Commerce, Marketing, Finance, Business Administration, or equivalent Competencies Demonstrates active listening Collaborates with others and shares information Identifies needs and finds solutions to create value for all stakeholders Communicates with impact Knows the business and stays current on industry needs Applies critical thinking Technical Skills / Knowledge Knowledge of rail or other transportation services Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word) including Salesforce, Tableau, and Power BI Negotiation and time management skills Fluently bilingual both written and verbal (English, French) Any knowledge for these above would be considered an asset #J-18808-Ljbffr