About this position This role is for the Manager, Partnerships at Dialogue, a leading virtual care provider in Canada. The Manager will lead the partnerships team, driving partner relationships, revenue growth, and operational excellence. About Dialogue Dialogue develops a virtual health platform delivering primary care, mental health, iCBT, EAP, and wellness programs to organizations wanting to improve employee and family well‑being. We are committed to high standards, inclusive culture, and continuous impact. Equal Opportunity Employer Dialogue is an equal‑opportunity employer committed to diversity and inclusion. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants requiring accommodation may contact Your role as Manager, Partnerships Reporting to Alexandra Gomez, Sr. Director Partnerships, you will lead the partner‑facing team. You’ll manage Partnerships Managers and Enablement Specialists, ensuring partner outcomes and building scalable systems, insights, and culture. What you'll be doing Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists across multiple levels of seniority. Provide strategic direction to senior team members while actively supporting and developing junior talent. Foster a high‑performance, accountable, and collaborative team culture focused on partner success and revenue growth. Remove barriers and enable the team to operate at maximum effectiveness. Use Salesforce and analytics tools to monitor partner performance and inform decision‑making. Build and refine reporting frameworks and operational processes to improve visibility, scalability, and efficiency. Identify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategies. Promote a culture of data‑driven decision‑making within the team. Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership to align on performance, risks, and growth opportunities. Ensure high‑quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpoints. Translate complex partner data into clear, actionable insights for executive stakeholders. Support the team in identifying and executing revenue expansion and strategic growth opportunities. Provide guidance on complex negotiations, renewals, and strategic account planning. Maintain accurate tracking of partner health, risks, and opportunities in Salesforce. Partner closely with Sales, Strategy, Product, Operations, and Clinical teams to drive alignment and maximize partner value. Lead or contribute to strategic initiatives such as partner expansion programs, RFP/RFI responses, and data integrity improvements. Act as a connector between internal teams and external partners to ensure alignment, clarity, and execution excellence. Design and optimize scalable partner processes and playbooks to improve execution consistency. Identify operational inefficiencies and implement tools and process improvements to increase team productivity and partner satisfaction. Experience & Leadership 7+ years of experience in Partnerships, Customer Success, Business Development, or B2B Operations. Proven people‑leadership experience, including coaching and developing high‑performing teams. Experience managing hybrid teams of senior individual contributors and enablement functions in a fast‑paced, scaling environment. Strong track record of managing a team responsible for large, complex, high‑value accounts. Experience leading cross‑functional initiatives in dynamic organizations. Skills & Competencies Highly data‑driven, with strong proficiency in Salesforce and analytics tools. Strong commercial acumen with experience driving revenue growth and expansion. Exceptional communication and stakeholder management skills, with the ability to influence senior stakeholders. Ability to balance strategic thinking with hands‑on operational execution. Leadership Qualities Customer‑obsessed, with strong judgment and a problem‑solving mindset. Comfortable operating in both strategic and detail‑oriented execution layers. Entrepreneurial mindset with a track record of delivering results in high‑growth environments. Strong executive presence and communication skills (written and verbal). English required; bilingualism (English/French) is a strong asset. Nice-to-Have Experience in virtual care, employee benefits, or group insurance within the Canadian market. Benefits Access to the Dialogue app and virtual mental health support for you and your family. Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement. 4 weeks vacation, 9 wellness days, and 1 volunteer day. Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles. Incentive plans, referral bonuses & RRSP matching. Learning via Coursera, external training budget & mentorship. Optional parental leave top‑up. #J-18808-Ljbffr