Elevate customer satisfaction as a Desktop Support Specialist. Provide expert technical solutions through hands-on assistance, effective troubleshooting, and high-level customer service, all in a collaborative team setting.In this role, you'll serve as a vital member of the On-Site Service (OSS) team. Your responsibility will include resolving complex technical questions through calls and onsite support. Continuous learning of products and support methods will ensure accurate service delivery, making a significant impact on user experience.Key Responsibilities:• Resolve technical issues via phone and on-site support• Maintain knowledge of services and support policies• Mentor and coach other support staff• Install hardware/software as per service requests• Log incidents accurately and promptlyRequirements:• Strong customer service skills and technical expertise• Ability to lift 30 pounds for equipment handling• Experience with IT support and problem resolution• Excellent communication and initiative• Availability for on-call support as neededBecome the backbone of user support in a dynamic setting while enhancing your technical and customer service skills.#J-18808-Ljbffr
Empower Users As A Desktop Support Specialist In Quebec City
INFO-WAYS
quebec, quebec
Published 27 days ago
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