People Operations Automation & Enablement Specialist Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are looking for a People Operations Automation & Enablement Specialist to join our People Operations Service Delivery team. This is a hybrid role out of Vancouver, Toronto, or Calgary . Who you are The People Operations Automation & Enablement Specialist is the architect of our internal service experience and the engine that will scale our team. You bridge the gap between complex People policies and frictionless employee self‑service, leveraging AI, designing zero‑touch workflows, and building robust knowledge systems to transform manual HR tasks into scalable, automated solutions. You will engineer how People programs are delivered, ensuring our team can support long‑term organizational growth without proportionally scaling headcount. This role reports into the Team Lead, People Operations Service Delivery. What you'll work on Automation & Scaling: Identify recurring employee inquiries and operational bottlenecks, design automated workflows and system enhancements that deflect Tier 1 tickets and drive employee self‑service; partner with cross‑functional stakeholders (IT, Finance, Legal) to operationalize People initiatives, streamline hand‑offs and integrate tools to eliminate manual data entry; act as subject matter expert on AI and automation tooling to enhance service delivery. Knowledge Enablement & Content: Translate complex People policies and programs into intuitive, highly discoverable documentation, FAQs, and knowledge base architecture; own the end‑to‑end lifecycle of Service Delivery content, implementing automated reviews and feedback loops. Data‑Driven Optimization: Deep‑dive into service delivery metrics to pinpoint friction areas; present data‑backed recommendations to People leadership; lead the execution and change management of continuous improvement initiatives. What you may have 3–5+ years in People Operations, HRIS, IT Service Management with a primary focus on scaling service delivery, process engineering, or automation. Expertise in auditing multi‑step processes to root out inefficiencies and automate manual work. Strong capability to architect internal knowledge, transforming complicated HR guidelines into easily digestible enablement materials. Hands‑on experience configuring and optimizing ticketing systems and knowledge bases (e.g., Freshservice, Confluence). Demonstrated ability to deploy AI technologies and automation solutions that optimize and scale internal service delivery. Comfort working in ambiguity and owning end‑to‑end solutions. Experience using data or metrics to drive operational improvements. Exceptional stakeholder management skills, with a track record of partnering smoothly with IT, Finance, and leadership to drive organizational change. Benefits & Compensation Compensation ranges from $88,400 to $119,600 CAD, with separate bands for other regions. Additional benefits include competitive salary, health, dental and vision insurance, a hybrid work environment, flexible time off, a $2,000 annual counseling benefit, RRSP matching, ClioVership recognition, and more. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves and welcomes diverse perspectives. We are committed to equal employment and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. #J-18808-Ljbffr