Become a crucial part of a supportive team as a Product Support Specialist, offering expert technical assistance to clients in school transportation. Utilize your skills in a flexible, remote-friendly setting to troubleshoot and solve client challenges.As a Product Support Specialist, you will draw on your three-plus years of customer-facing technical support experience to help improve K-12 transportation solutions. You’ll troubleshoot backend issues and manage Windows environments while effectively communicating with clients to explain technical concepts in a manageable way. A proactive mindset is essential in this role.Key Responsibilities:• Provide exceptional technical support to clients• Troubleshoot imports/exports and performance concerns• Configure and maintain Windows-based client environments• Work with SQL Server for client issue analysis• Create and manage client-facing help documentationRequirements:• 3+ years of experience in technical or product support• Deep understanding of Windows environments• Exceptional communication skills for diverse audiences• Strong problem-solving capability and ownership• Excellent organizational skills and multitasking abilitySupport clients in their journey by leveraging your technical expertise, ensuring they receive exceptional service in improving school transportation outcomes.#J-18808-Ljbffr
Proactive Product Support Specialist For Client Technical Success
BUSPLANNER
, , canada, , , canada
Published 27 days ago
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