The **Customer Program Specialist** is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met. **Collaboration** Share knowledge and experience with others* Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.* Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.* Family friendly policies such as 2 weeks paid parental leave.* We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.* Employer paid Group Life Insurance at 1x salary, STD, and LTD.* Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.* Incora offers a 401K plan with company match.* Very importantly we want to be with you to help your career take off and become part of the Incora Story.#J-18808-Ljbffr