Location: Hamilton Employment Status: Salary Full-Time Function: Customer Experience Pay Grade and Range: Canada CAPG - 9($70.968,00- $88.709,00) / US $57,799 - $82,570 Bonus Plan: AIP Major Responsibilities This role is directly responsible for integrating the teams, business functions and processes during implementation of the Cutting & Structural Automation Global Service Strategy. Strategy & Planning: Develop integration plans for mapped current processes to new systems; define integration strategies, timelines and resource needs. Identify key resources, tools, software, and processes to support a wholistic global Service strategy Determine appropriate department staff levels, training, and skills consistent with business objectives. Determine project/job staffing requirements based on schedule and assign/re-direct resources accordingly. Project Management: Lead cross-functional teams, manage timelines, budget, and communicate with all stakeholders. Technical Oversight: Ensure data flows smoothly and systems (IT, software, manufacturing, etc.) connect effectively. Change Management: Guide organizations and employees through transitions, providing support, training, and acting as a coach/facilitator. Risk & Performance: Identify integration risks, troubleshoot issues, and monitor performance to achieve objectives. Fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees. Participate cooperatively in the Merit Rating/Global Performance Management Program. Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implanting continuous improvement strategies and initiatives. Adhere to any Compliance policies and requirements. Conduct any general duties, specific projects and responsibilities as assigned or required by the Manager or senior management staff in a timely and professional manner. Minimum Education, Experience, and Training High school diploma/GED required; post secondary education preferred. 3+ years of experience in a field service/customer facing role, within manufacturing required. Position can be located in either the United States or Canada and requires travel up to 25%. Must have a valid driver’s license and vehicle. Valid Passport required upon hire. Strong Project Management, Communication, & Problem-Solving skills. Technical/Service background and experience required. Familiarity with change management and specific systems (SAP, SalesForce, SmartSheet). Proficiency in Microsoft Word, Excel, and PowerPoint. Excellent written and verbal communication skills. Ability to manage multiple project and priorities at the same time while meeting deadlines. Interpersonal skills, with the ability to establish professional relationships with employees. Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law. #J-18808-Ljbffr