Become a Security Services Monitoring Specialist, utilizing your bilingual skills to support our clients and enhance service quality. You'll play a key role in our Monitoring Center Support team.This specialist position requires a customer-oriented individual who values effective communication and quality assurance. You'll analyze complaints, resolve issues, and manage client relationships while ensuring compliance with security regulations. Your role will involve both attention to detail and multitasking.Key Responsibilities:• Monitor and promote security service quality• Recommend improvements based on client feedback• Address false alarm fines with relevant authorities• Handle inquiries from clients and various agencies• Maintain and update client information accuratelyRequirements:• High school diploma or equivalent• Bilingual in French and English• Strong communication skills in both languages• Proven analytical and negotiation skills• Good computer and data entry skillsLeverage your expertise in security and communication to provide exceptional support for our clients.#J-18808-Ljbffr
Security Services Monitoring Specialist
TELUS
montreal (administrative region), montreal (administrative region)
Published 25 days ago
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