Oversee a proactive guest relations team dedicated to providing outstanding service in a premier entertainment environment. Drive operational excellence and customer loyalty.In this role, you will be responsible for supervising the Guest Experience, Pari-Mutuel, and Retail teams to ensure top-tier service delivery. Your focus will be on nurturing team dynamics and assisting guests with horse racing wagering. Work closely with management to facilitate training and uphold service performance standards across the various operational departments.Key Responsibilities:• Lead a high-performing guest relations team• Introduce customers to horse racing wagering• Maintain service level performance standards• Supervise Retail and Pari-Mutuel operations• Support team training and developmentRequirements:• 1-3 years of supervisory experience in a service role• Familiarity with customer service best practices• Basic knowledge of money handling processes• High school diploma or equivalent experience• Ability to work flexible shifts, including weekendsApply your leadership and customer service knowledge to enhance the guest experience in a leading entertainment venue.#J-18808-Ljbffr
Guest Relations Team Supervisor
WOODBINE ENTERTAINMENT GROUP.
toronto, toronto
Published 27 days ago
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