Drive exceptional technical support in cloud operations as a Senior Specialist. Utilize your strong problem-solving abilities and communication skills to assist users across different locations and provide on-site support in Montreal.This position focuses on serving as a primary resource for IT inquiries while managing a range of technologies, from Windows and macOS to SaaS applications. You’ll play a vital role in onboarding and supporting users, as well as ensuring that all endpoints are secure and compliant. Your insights will improve user satisfaction and support workflows.Key Responsibilities:• Manage ticketing and service levels for requests• Build, deploy, and maintain workstations• Support endpoint management platforms effectively• Assist in device lifecycle management procedures• Identify and implement process improvementsRequirements:• 7+ years of relevant IT experience• Expertise in Windows environments and macOS device support• Experience managing MDM solutions like Jamf• Knowledge of cloud-based SaaS environments• Strong skills in troubleshooting and communicationLeverage your technical support expertise to enhance cloud environments and user satisfaction significantly.#J-18808-Ljbffr
Cloud Endpoint Support And Technical Specialist
NESTO
montreal (administrative region), montreal (administrative region)
Published 19 days ago
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