About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Who We Are Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering exceptional Associate experience. We offer:Work‑life harmony with access to an award‑winning holistic wellness programContinuous learning through our robust corporate curriculum and education reimbursement programIncredible rewards, travel incentives, and product and service discountsPay‑for‑performance and best‑in‑class recognition programsCompetitive benefits include a defined contribution plan, personal spending account, and so much more.Position Details What You Will DoLead large and complex transformative business initiatives involving system and process changesIdentify process improvement, automation, and AI‑enabled opportunities to reduce manual efforts, strengthen quality controls, and enhance customer or broker experienceAct as a lead technical resource, responsible for technical design, development, testing and delivery to meet business needsRegularly make informed decisions in complex situations from end‑to‑end, with limited directionAct as a technical liaison to ensure requirements are clear and well understoodIdentify, develop, document and execute testing strategies with acceptance criteria to validate business needsProduce quality documents including business processes and controls, requirements and specifications, test plans, and user guidesAdhere to organizational standards set by CCGAdhere to national compliance and regulatory requirementsFacilitate discussions with stakeholders to understand existing processes and identify business needs and translate into system solutionsApply expert elicitation techniques to probe, challenge and understand business problemsEvaluate the feasibility of proposed solutions architecture, ensuring consistency and integration with existing and planned architecturesAssess risk by identifying potential exposures and the volatility, likelihood, consequences, time horizon and correlation associated with the riskIdentify and communicate impacts of system/process changes to upstream and downstream processesDevelop and maintain key stakeholder relationshipsMaintain accountability for end‑to‑end process coordination and repeatable operational activitiesAssist in the development and application of methodologies and best practicesCreate technical design documents, deployment guides, configuration guidesInfluence the design of new, innovative operational activitiesWork with team members and key stakeholders to coordinate dependencies across initiativesIdentify emerging organizational challenges to inform data driven decision makingSupport leadership throughout all phases of the project lifecycle and strategic initiativesSalary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You AreCompleted post‑secondary education in Business or Information Technology5+ years of professional experience with hands‑on software development or technical consultingCIP, CBAP, PMI‑PBA, CAPM, and/or PMP are an assetSolid understanding of PM methodologyStrong interpersonal skills and ability to work in a team environmentStrong analytical and problem‑solving skillsExcellent written and verbal communication and presentation skillsStrong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical modelsWorking knowledge of M365 applications (Office, Planner, Visio, Power BI)Experience in process improvement, automation, and AI tools (Power Automate, Copilot)Knowledge of software development and testing practicesKnowledge of insurance policy, claims & billing systems and Imaging applicationsOur Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.#J-18808-Ljbffr