Manage impactful customer interactions as a Customer Support Operations Manager. Focus on driving SLA compliance and enhancing customer adoption through effective team leadership and support strategies.In this strategic role, you will lead a team of specialists dedicated to providing comprehensive support across various metrics. Ensure operational efficiency and promote a customer-first culture while managing escalations and fostering cross-team collaboration. Conduct analyses and implement training to develop versatile team capabilities in public safety software.Key Responsibilities:• Lead and develop a diverse team of support specialists• Drive team performance and manage ticket queues• Collaborate with technical teams to resolve escalations• Develop training materials and competency programs• Analyze team metrics to improve operational efficiencyRequirements:• Bachelor’s degree in related discipline• 6-8+ years in customer support management• Experience with mission-critical software preferred• Strong analytical and problem-solving skills• Proficiency with reporting tools and support systemsElevate customer engagement and satisfaction by leading strategic support initiatives tailored to enhance public safety technology.#J-18808-Ljbffr
Customer Support Operations Manager
VERSATERM
, , canada, , , canada
Published 27 days ago
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