Downtown Toronto (Central Bay Street), Canada | Posted on 05/27/2026Job Description Location:Toronto, ONJob ID#:RQ11061Duration:12 MonthsRole OverviewThe Salesforce Solution Designer – Field Service is responsible for designing, configuring, and delivering Salesforce Field Service solutions that align with business and technical requirements. This role works closely with delivery teams across the full Software Development Life Cycle (SDLC), ensuring high‑quality architecture, documentation, and integrations while supporting Agile delivery in a public‑sector environment.Key ResponsibilitiesConfigure and customize Salesforce Field Service to meet defined business requirementsProduce architectural deliverables, technical requirements, and solution designsDesign and implement integrations between Salesforce and external applications using web servicesDocument business processes, technical designs, and architectural artifactsCollaborate with IT professionals throughout the SDLCReport progress on deliverables and proactively identify risks or issuesManage user stories and issues using DevOps toolsSupport Agile/Scrum delivery and sprint activitiesPerform fit‑gap analysis against Salesforce Field Service capabilitiesDesign, develop, implement, configure, maintain, and administer solutions on the Salesforce Lightning platformBuild and support CI/CD pipelines for Salesforce deploymentsEnsure adherence to coding standards and best practicesSupport knowledge transfer activities throughout the assignmentArchitectural documentationQualificationsMandatory RequirementsExperience delivering Salesforce Field Service solutionsExperience completing architectural and technical documentationPublic sector experience within the Ontario Public Service (OPS)Desired Skills and ExperienceStrong analytical, problem‑solving, and decision‑making skillsAbility to quickly understand business needs and new conceptsExperience designing Salesforce Field Service solutions from user stories and low‑level designsStrong Agile/Scrum delivery experienceHands‑on experience with:REST/SOAP integrations, authentication, and SSOStrong understanding of Salesforce security models (roles, profiles, sharing rules)Experience with CI/CD tools such as Salesforce DX, Jenkins, ANT, GitLabExperience implementing accessibility‑compliant solutionsCertifications (Highly Valued)Salesforce Certified Service Cloud ConsultantSalesforce Certified Field Service ConsultantSalesforce Certified Platform Developer I & IISalesforce Certified Platform App BuilderKnowledge Transfer ExpectationsOngoing knowledge transfer throughout the assignmentCollaboration with project managers, team members, and full‑time staffHands‑on guidance and training to internal staffTransfer of all design, development artifacts, and documentation to designated repositories#J-18808-Ljbffr