Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description POSITION PURPOSE SUMMARY: This position provides support to the Store Manager/ Corps Officer in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The Salvation Army is supported by the Thrift Store generating funds and influencing positively the communities in which it operates.AccountabilitiesOversee safety of all customers, staff, and volunteers while in the storeAssist with planning of store layouts and ensures attractiveness of storeHandle customer concerns or complaints in a timely and courteous mannerSupport the Store manager/Corps Officer in ensuring all cash operations are carried out according to Salvation Army policy and procedures and nightly deposits are secureOversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriatelyProvide direction and support to staff in the absence of Store ManagerParticipate in interviews and hiringProvide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standardsAssist in planning of store sales, promotions, and auctionsPlan staff schedule, staff meetings, and training sessionsSort, price, stock various goodsHealth and SafetyWorks in compliance with OH&S Act and regulations and abide by the Salvation Army’s health and safety policies and proceduresSupport Store Manager/Corps Officer in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessaryEnsures the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicablePerforms other work-related duties as assigned.Critical Relationship Management Internal: Store Manager, Corps Officer(s), volunteers, staff External: Community, external vendorsManagerial/Technical Responsibilities Reports directly to the Store Manager. Direct reports: None. This position supervises staff members and volunteers in the absence of Store Manager/Corps Officer.Financial And Material ManagementModerate material responsibilitiesRegular responsibility for minor financial matters and for wise use of own resourcesMay be authorized to handle small amounts of cash. Little input to annual budget or revenue projectionsThe above responsibilities must be discharged in accordance with the Salvation Army’s mission statement, in a professional manner, upholding our code of conduct.Working ConditionsThis is a permanent full-time positionWorking environment is in a storeFlexibility in work schedule is requiredWork schedule will vary from week to week and will include weekdays and/or SaturdaysRequired to stand for long periods with frequent twisting, bending, crouching, and reachingAbility to lift/move on a regular basis up to 29 poundsTravel is required for this position to attend meetings, etcThe above responsibilities must be performed in keeping with the Salvation Army’s mission, vision and values, in a professional manner, upholding our code of conduct.Education, Experience And QualificationsWillingness to develop an understanding and support for the mission and purpose of the Salvation Army in Canada and its implications as related to position responsibilitiesWork in compliance with OH&S Act and regulations and abide by the Salvation Army’s health and safety policies and proceduresAlternative combination of education and experience may be consideredEducation, Qualifications And CertificationsCompletion of a formal post-secondary program or specialized courses in Retail Management or equivalentAlternative combinations of education and experience may be consideredExperience And KnowledgeTwo (2) years of prior related retail store experience, specifically in secondhand merchandise preferredBasic accounting experience is requiredCash handling experience is requiredExperience with cash registers and related processes and procedures, i.e., bank deposits, summary reports, etcProficient in Microsoft Office applicationsExperience with specific systems/programs related to the Salvation Army is an assetSkills And CapabilitiesAble to work within a team environment to provide direction, resolve conflict, ensure appropriate use of donationsExcellent organizational, interpersonal and communication skills (written and oral)Results driven with superior time management skills and the ability to delegate effectivelyExperience in performing administrative tasksTeam player: ability to work in a compassionate, respectful, and non-judgmental mannerFamiliarity with cash handling, pricing, sorting procedures, product display and promotion guidelinesAbility to undergo applicable screening and background checks successfully that are satisfactory to the Salvation Army, in its sole discretionCompensation The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request.#J-18808-Ljbffr