Work Type: Hybrid 1-2 days per week at customer’s office in Downtown Toronto or Waterloo Top 3 Preferred Skills Knowledge of financial and insurance industries Eligibility for Reliability Status Clearance Skills Required Cloud DevOps Amazon Web Service (AWS) Cloud Computing Overall 10+ years of experience. AWS Services – Lambda, AWS APIs, Java, Amazon Connect, S3 etc. – need good hands‑on experience Strong profiles with good experience in Amazon Connect Job Description This role offers an exciting opportunity to shape the future of our contact centre technology and drive innovation at a global scale. The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting‑edge solutions that enhance our clients’ experience and operational efficiency. We are looking for an experienced and high‑performing Software Engineer with at least 7 years of software development experience. This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centres in Canada, Asia, and the US. The ideal candidate has a passion for cutting‑edge technologies and a proven track record of building large‑scale, complex software systems. What you will do Participate in the design, development, and rollout of foundational cloud capabilities, including Amazon Connect and other cloud‑based solutions to enhance our contact centres capabilities. Collaborate with cross‑functional teams to implement key software delivery, cloud, GenAI, and DevOps processes. Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations. Use and enhance our DevOps practices and tools to enforce software guardrails, increase automation, and help engineers build code faster, at a lower cost, and lower risk. Contribute and adopt global software engineering reusable best practice processes. Ensure strong communication skills, able to articulate complex technical concepts to both technical and non‑technical stakeholders. Collaborate with cross‑functional teams across multiple locations. Apply strong problem‑solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits. Qualifications Bachelor degree in computer science or a relevant field. Minimum 7 years experience building large‑scale, multi‑tier distributed software systems. Deep expertise in cloud technologies, particularly AWS services. Hands‑on expertise with Python, Lambda functions, APIs, Java. Contact centre experience with hands‑on support and development experience with Amazon Connect. Experience with DevOps culture, tools, and best practices (e.g. Bitbucket, Ansible, Jenkins, CDD). Experience Required 10 years Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting Location Toronto, Ontario, Canada Richmond Hill, Ontario, Canada Markham, Ontario, Canada #J-18808-Ljbffr