ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Contribute to a high level of customer satisfaction by : Reviewing the planned route of delivery and / or pickups and all related documentation; following-up with the Sales Co-ordinator on any issues / concerns / questions in advance of commencing delivery / pick-up route. Loading truck for safest and most efficient, timely and accurate, deliveries and pickups. Delivering new products to customer locations and assisting customers with product unloading / loading of new and used products Picking up defective or other products, including used batteries, as authorized for return to East Penn Canada warehouse. Accurately processing all warehouse and shipping paperwork. Responding to inquiries of staff and customers for the purpose of providing information and / or direction regarding the status of deliveries Ensure compliance with all legislated requirements by: Maintaining familiarity with all legislation / requirements / practices related to the transfer of batteries and battery-related products. Following all applicable rules of the road as per provincial / municipal jurisdiction. Completing and maintaining documentation with regard to bills of lading, dangerous goods, and daily log books . Contribute to a safe and efficient work environment at all times by: Following all Company and warehouse policies. Ensuring equipment is in good operating condition by performing daily pre-shift inspections of vehicle and, where applicable, onboard material handling equipment. Servicing (fuel, lubricants, and accessories) and cleaning vehicle as appropriate. Reporting any issues or concerns. Complying with all Company and provincial Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, Workers Compensation, etc.). Identifying and reporting all potential hazards / health & safety concerns Actively participating in regularly scheduled cycle and ad hoc inventory counts Contributes to a positive team environment by: Willingly sharing work-related knowledge Providing back-up support to other functions (e.g., warehouse, delivery, battery inspection and service) if/when required Maintaining and wearing Company uniform in good order Education High school diploma Experience 3 to 5 years related experience and/or training (i.e. driving commercially, warehouse experience, etc.) Prior customer service or health & safety experience / training an asset Competencies (Technical, Functional and behavioral) Good verbal communication skills Good organization skills to organize time, route, loading of truck Ability to confidently manoeuvre vehicle into small driveways / spaces (e.g. customer dealership lots) Ability to work unsupervised (on the road) as well as part of a team Ability to calculate estimated weights (e.g. load limits) and to adjust route if/when appropriate. Maintains a positive and professional demeanour at all times when dealing with customers and colleagues Applies common sense understanding and accuracy to carry out detailed but uninvolved written or verbal instructions Reads and uses a map book in locating destinations and planning route (not necessarily relying on GPS) CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license and endorsements, as per provincial requirements, to operate a triple-axle truck over 4,500 kg net weight with airbrakes. Clean driving record (driver extract required on request) Certificate in dangerous goods, handling and transport (training provided) Forklift certificate an asset