Part-Time /Call Center Executive - $13.53/Hr | Government Project in Woodlands Join Our Team as a Part-Time Day Call Center Agent! About the Role: Handle incoming calls and emails with professionalism and precision, ensuring all customer interactions are top-notch. Act as the first point of contact for customer enquiries, feedback, complaints, and service requests, always maintaining a friendly and helpful approach. Deploy contractors, technicians, or internal teams as needed, following procedures and ensuring service levels are met. Capture all call, email, and case details accurately in the system, keeping everything organized and up-to-date. Proactively follow up on open cases, ensuring timely resolution of any delays or issues. Handle any additional responsibilities that come your way, contributing to a fast‑paced and dynamic environment. What We're Looking For: A mindset dedicated to providing the best customer service with great problem‑solving abilities. Strong verbal and written communication skills are a must. Flexible schedule, able to work 4 days a week, including weekends and public holidays. Long‑term commitment: We’re looking for someone ready to grow with the company and commit to the role for the long haul. What We Offer: Competitive pay: $13.53 per hour, with double pay on public holidays. Location: Conveniently located in Woodlands. 2 rotated shifts: 7am - 1pm / 5pm - 11pm. Leave benefits: Enjoy both annual and medical leaves. #J-18808-Ljbffr