Become a Client Success Associate in the travel industry. Utilize strong problem-solving abilities to handle inquiries on pricing, ticketing, and post-booking services.Ideal for individuals with 1 to 2 years of customer service experience, this role supports a dedicated team focused on flight and accommodation operations. You will manage all incoming requests, ensuring efficient collaboration with third-party suppliers for effective resolution of customer queries. Keeping accurate documentation and policy updates is also essential in this position.Key Responsibilities:• Manage requests related to pricing and ticketing• Collaborate with external suppliers for follow-up actions• Document and archive policy updates accurately• Participate in collaborative projects within customer teams• Supervise GDS queues, including Amadeus and WorldspanRequirements:• 1-2 years of customer service experience essential• Strong English and French communication abilities• Proficiency in Zendesk and Microsoft Office required• Experience with a GDS like Amadeus is advantageous• Ability to work effectively in a tech-driven environmentEnhance customer experiences and streamline service processes as you contribute to a thriving travel support team.#J-18808-Ljbffr
Client Success Associate - Travel Industry
MOMENTUM VENTURES
montreal (administrative region), montreal (administrative region)
Published 27 days ago
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