Duration:6-month contract with potential extensionsLocation:Toronto, ON (Hybrid)Job Overview We are seeking a senior Pega Platform Operations - Director to stabilize, optimize, and govern the Pega ecosystem across production and non-production environments. This is not a traditional Pega development role—it is a leadership position focused on platform reliability, operations, governance, and continuous improvement.You will act as the primary owner of platform health, driving incident management, performance optimization, release governance, and automation initiatives in a large enterprise environment.ResponsibilitiesOwn operational health, stability, and reliability of the Pega platform (Pega 8.x+)Lead L2/L3 support, platform operations, and SRE functionsDrive incident and problem management, including RCA and MTTR reductionOversee environment governance across Dev, QA, UAT, performance, and productionManage release governance, CI/CD pipelines, deployment standards, and rollback strategiesPerform performance tuning, clustering, upgrades, patching, and health checksImplement monitoring, observability, and proactive alerting (AIOps/automation-first approach)Ensure security and compliance (RBAC, audit logging, patching, vulnerability management)Lead disaster recovery and business continuity planning/testingCollaborate with architecture, engineering, infrastructure, cloud, and vendor teamsAct as senior escalation point for critical incidents and service disruptionsProvide leadership reporting and stakeholder communicationRequirements Must-Have10-15+ years in platform operations, application support, or technology operations5+ years leading L2/L3 support, SRE, or platform operations teamsStrong experience with Pega platform operations (Pega 8.x+)Proven track record in incident management, RCA, and reliability improvementExperience with CI/CD, DevOps pipelines (Jenkins, Git) and release governanceKnowledge of cloud/infrastructure (Kubernetes, OpenShift, hybrid/on-prem)Strong ITIL/ITSM governance mindsetExcellent stakeholder communication and leadership skillsNice-to-Have:Experience in BFSI / insurance / regulated environmentsExposure to monitoring/observability tools (Broadcom preferred)Experience with AIOps, automation, and self-healing platformsITIL or cloud certifications (AWS/Azure/GCP)#IndKynPlease note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada#J-18808-Ljbffr