Recruiter Introduction Thank you for stopping by. We are looking for a Senior Manager of Revenue Operations to lead our North‑America Retail RevOps strategy, build a high‑performing team, and partner with GTM leaders to drive revenue and profitability. Overview Revenue Operations plays a critical role in planning, executing, and scaling our go‑to‑market strategy. In this role you will establish a best‑in‑class operating rhythm across forecasting, pipeline performance, and KPI governance, ensuring leaders have trusted insights and the ability to act quickly. What You’ll Be Doing Own and lead the weekly business cadence with GTM leadership, delivering a clear narrative on pipeline health, performance trends, risks, and required actions. Drive forecasting rigor across EOM, EOQ, and EOY, ensuring accuracy, consistency, and accountability across teams. Evolve KPI frameworks as business needs change—introducing new metrics and scorecards that improve decision‑making and execution. Lead bi‑weekly deep dives into New Business and Account Management performance at both rep and segment level, identifying leading indicators, conversion trends, and execution gaps. Facilitate Monthly and Quarterly Business Reviews in partnership with GTM and Finance, providing an executive‑level view of performance against targets, progress vs. plan, and outlook. Lead monthly quota, coverage, and capacity analysis across sales and customer teams, providing objective, data‑driven recommendations on quota setting, coverage targets, territory design inputs, and resourcing. Own the RevOps workstream for quarterly reforecasting, aligning targets to current business realities and supporting Finance/GTM leadership with scenario analyses and trade‑offs. What You Need To Bring Bachelor’s degree in a relevant field (Business, Finance, Technology, Operations or similar). Master’s degree is a plus. 8+ years of experience in a go‑to‑market environment (Revenue Operations, Sales Ops, BizOps, Strategy, FP&A or Analytics) with a track record of delivering strategic initiatives that improve revenue outcomes, operational efficiency, and forecast predictability. 2+ years of people‑leadership experience, including building, coaching, and developing high‑performing teams in a hybrid or remote setting. Demonstrated ability to drive cross‑functional outcomes and influence senior stakeholders across GTM, Finance, Data/BI, Information Systems, RevTech, and Marketing. Strong experience owning or leading planning, budgeting, forecasting, and reforecasting cycles, with the ability to connect investment decisions to productivity, capacity, and performance outcomes. Advanced analytical and problem‑solving skills, including designing and governing KPIs across the customer journey (pipeline health, conversion, velocity, retention/expansion, productivity), and turning insights into clear actions and decisions. Fluency in English as a working language is required. What Will Help You Succeed in This Role Executive‑level analytics & business judgment: Ability to turn complex inputs into clear insights, recommendations, and decisions that improve GTM outcomes. Strong stakeholder influence: Comfortable operating with senior leaders; able to build trust quickly and drive alignment without relying on authority. Operational rigor & governance mindset: Sets clear definitions, standards, and operating rhythms that scale without slowing the business down. Strategic & hands‑on leadership: Can set direction and also roll up sleeves when needed; thrives in ambiguity and drives clarity. Change leadership: Experienced at driving adoption of new processes and frameworks, creating buy‑in, and reinforcing accountability over time. Curiosity and continuous improvement: Proactively seeks better ways to measure, operate, and execute; learns fast and iterates thoughtfully. Talent builder: Coaches and develops strong operators and analysts; builds a team that raises the bar for GTM partnership and impact. Benefits Overview Flexible work environment and remote work policies. Competitive compensation, equity options, and contributions to your pension plan. Health and wellness credit, training opportunities, and time off to volunteer. Interest groups, employee‑led networks, and social committees. Computer purchase program for personal use. Enhanced parental leave. Lightspeed is a proud equal‑opportunity employer and we are committed to creating an inclusive, barrier‑free workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process. #J-18808-Ljbffr