The Senior UX Designer is responsible for delivering user-centered design outcomes across the full service lifecycle. The role follows a structured, multi-phase service design approach and partners closely with business and technical teams to research, design, validate, and continuously improve digital products and services. There are four distinct delivery phases in which UX Designers produce deliverables aligned with a standard service design playbook and user-centered design principles. Delivery Phase 1: Discovery The Discovery phase focuses on understanding user needs, business goals, and the problem space before building a solution. Key Responsibilities Facilitate project kick‑off sessions to align stakeholders and define outcomes Build understanding of: Short- and long‑term business goals User and business needs Business Model Canvas 5 Whys analysis Short- and long‑term goals Risks, fears, and challenges Clearly defined problem statements User Research Activities User interview topic maps User interview scripts User interview synthesis (collection, aggregation, and analysis of findings) User research findings report Inception / Showcase Activities Present key findings and insights to extended stakeholders Align business and technical teams on next steps Support planning for the Alpha phase Additional Deliverables User storyboards Technical service blueprints Defined business key performance indicators (KPIs) Delivery Phase 2: Alpha Alpha focuses on experimentation and hypothesis testing to determine how best to meet identified user needs. Optionally conduct a five‑day design sprint (or variation) Produce clickable prototypes for multiple solution options Validate prototypes through usability testing Produce research findings reports Iterate on prototypes based on user insights Identify processes or policies requiring change Produce a business proposal to support funding for the next phase Define solution vision and success metrics Create a prioritized feature list for Beta Define user outcomes and KPIs Delivery Phase 3: Beta The Beta phase involves building and validating a working, user‑facing service using agile delivery methods. Key Responsibilities Stand‑ups Sprint planning Reporting Acceptance Lead user story creation and validation one iteration ahead of development User stories and backlog‑ready designs Sketching and ideation workshops High‑fidelity designs and iterative enhancements Synthesis of research findings Stakeholder and product owner sign‑off Accessibility compliance testing per iteration Regular usability testing on the MVP Delivery Phase 4: Live The Live phase emphasizes continuous improvement once the service is fully operational. Ongoing user research and usability testing Accessibility compliance testing as enhancements are released Analysis of usage analytics and user behavior Measurement and tracking of KPIs Continuous iteration and service optimization Skills & Qualifications User Experience Design (40%) Extensive experience applying UX best practices Strong understanding of mobile‑first and responsive design Ability to iterate designs efficiently and intelligently 3+ years of experience on complex projects of varying sizes Experience working within agile (Scrum) environments Degree or diploma in graphic design Degree or certification in usability, human‑computer interaction, or technical writing is an asset Experience facilitating user research and usability testing Accessibility compliance testing experience is an asset Relationship Management (20%) Strong communication and mediation skills Experience working with cross‑functional teams Ability to manage resistance to change Technical Skills (30%) Proficiency with UX and design tools such as: Figma Sketch Adobe Creative Cloud Axure InVision JustInMind Soft Skills (10%) Excellent communication and presentation skills Strong collaboration in distributed teams Strong interpersonal and negotiation skills Excellent analytical, problem‑solving, and decision‑making abilities About Symbiotic Digital. Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide: 1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results 2. Recruitment: Find The Right People You Need Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company. #J-18808-Ljbffr