We are banking at another level.Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.Choosing BDC as your employer also means:Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a fewIn addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1A hybrid work model that truly balances work and personal lifeOpportunities for learning, training and development, and much more...Explore the BDC Way in our Culture BookPOSITION OVERVIEWThe Senior Business Advisor, Operations delivers both standard and customized advisory mandates focused on improving business performance through process optimization, digital enablement and intelligent use of management systems and data.This role targets experienced professionals who can bridge business processes, technologies (ERP, operational systems, analytics, AI) and change management to help SMEs increase productivity, scalability and decision quality.The Advisor manages end‑to‑end project delivery, acts as a subject matter expert, supports solution development and, when required, contributes to business development activities.CHALLENGES TO BE METDeliver standard and customized advisory mandates focused on:Business process optimizationOperational performance improvementDigital transformation of operationsIntelligent use of data, automation and AI to support decision‑makingDesign and implement pragmatic, technology‑enabled solutions adapted to SME realities, including:Optimization of management systems (ERP, MES, CRM, WMS, BI tools)Integration of digital tools to support planning, execution and performance monitoringIdentification of high‑value use cases for automation, analytics and artificial intelligenceManage project delivery by:Defining scope, objectives, roadmap and deliverablesMonitoring budget, schedule, risks and qualityEnsuring high professional standards and measurable client impactAct as a subject matter expert in operational efficiency, digital operations and emerging technologies by:Staying current on market trends related to management software, data, automation and AIContributing to the evolution of practice methodologies, tools and offeringsContribute to business development by:Supporting client diagnostics and needs assessmentsProviding input to custom proposals and solution designSupporting Client Partners in positioning value‑added, technology‑enabled solutionsWork closely with internal partners (Client Partners, Account Managers, Consultants, Business Advisors) to:Transfer knowledge and best practicesCo‑deliver complex mandatesBuild internal capability around digital operational excellenceParticipate in practice outreach by:Developing thought leadership and marketing contentPresenting at internal or external eventsActively promoting the practice’s expertise and offeringsWHAT WE ARE LOOKING FOREducation & ExperienceBachelor’s degree in business administration, operations management, information systems, industrial engineering or related fieldMBA or relevant professional designation is an assetMinimum 10 years of experience in a consulting or advisory environment, with demonstrated exposure to:Business process re‑engineeringOperational performance improvementDigital transformation of operationsCore ExpertiseStrong expertise in business process analysis and optimization, beyond purely technical or engineering approachesSolid understanding of management and operational systems, such as:ERP (e.g., Business Central, SAP, Oracle, NetSuite, Acomba, etc.)MES / WMS / CRMBusiness intelligence and performance dashboardsExperience with technology selection, implementation support or optimization is a strong assetDigital, Data & AI OrientationGood understanding of how data, analytics, automation and artificial intelligence can support:Productivity gainsBetter decision‑makingProcess standardization and scalabilityAbility to identify realistic, high‑value AI or automation use cases in an SME context (not hype‑driven)Comfort collaborating with IT, software vendors and digital specialists, without needing to be a technical developerConsulting & Delivery SkillsProven ability to manage and deliver both standard and custom consulting mandatesStrong project management skills and understanding of professional services delivery best practicesAbility to translate complex concepts (processes, data, systems, AI) into clear, actionable recommendations for executives and managersClient & Relationship SkillsStrong client advisory mindset with a clear focus on value creationExcellent communication and presentation skillsAbility to effectively engage diverse stakeholders with emotional intelligenceComfortable balancing strategic thinking with hands‑on executionOther RequirementsBilingualism in French and English, spoken and written, in a professional contextWillingness to travel within a limited geographic area, with occasional travel across Canada if requiredProudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.#J-18808-Ljbffr