The Role We’re hiring a Senior Product Designer to join experience design for our lending domain. You’ll define the customer experience from first touchpoint to long‑term engagement, collaborating closely with PMs, engineers, and stakeholders to ship products that solve real problems for Canadians. What you’ll be doing: Design end‑to‑end product experiences across web and mobile, balancing usability, polish, and performance. Collaborate with PMs and engineers from problem framing through execution to ensure the right problems are solved well. Lead discovery efforts: mapping journeys, defining flows, prototyping concepts, and validating ideas through research. Build systems, not just screens. Consider long‑term scalability, edge cases, accessibility, and real‑world constraints. Help set the vision and strategy for your domain, bringing a customer lens to roadmap and feature planning. Work with content, research, and data to understand user needs and uncover opportunities. Contribute to and extend Neo’s design system in a way that enables quality at scale. Communicate clearly and often, sharing rationale, presenting work, and influencing decisions at every level. Mentor and support other designers, raising the quality bar across teams. Who we are looking for: 5 years of product design experience shipping real‑world products across platforms. Strong craft across interaction design, visual design, and information architecture. Experience working cross‑functionally with PMs, engineers, researchers, and content designers. Strong systems thinker who connects micro‑interactions to broader customer journeys. Confident in ambiguity, you bring structure, clarity, and momentum to messy problem spaces. Obsessive about outcomes. You measure success in customer impact, not pixels alone. Strong communicator with the ability to present, explain, and defend design decisions with humility and clarity. Apply with us: We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application. We are hiring for an open, vacant position. #J-18808-Ljbffr