This is a 12 month fixed term employee contract initially, with a likelihood of extension. JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. WHAT YOU’LL DO Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns Be the face of the account by liaising with clients and managing expectations Communicate feedback and plan and manage workloads of the team Ensure feedback requirements are met whilst staying true to the brand's values. Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser Work closely with creative teams and to have oversight of all statements of work proposals Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget Report back to management with internal and external issues and events that might impact accounts, either positively or negatively Maintain a strategic overview of assigned accounts - running regular internal client-facing account reviews. Prove how we are meeting our clients objectives through metrics, feedback, research, etc. Delegate and allocate responsibilities efficiently to manage projects end-to-end Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence Match project tasks with opportunities for development so that employee potential is utilised to the maximum Mentor, train and manage junior account managers and apprenticeships where available Ability to collaborate effectively with team members and clients across multiple time zones. WHAT YOU BRING Demonstrable agency experience in Client Services, preferably in an Account Supervisor/Senior Account Manager role Experience delivering a broad range of multi-channel marketing communications, including digital Extremely organized, able to talk about tools and processes used for project management Ability to work under pressure and meet deadlines with ease and efficiency Deep understanding of production and interactive processes Commercially driven with experience handling budgets and timelines Proven business development experience and success Resource management skills and the ability to handle complex and sensitive issues Experience leading others directly or as a mentor WE OFFER A flexible, hybrid/remote working policy An excellent salary based on experience and equal pay policies Mental health support and company sick pay scheme 15 days paid holiday annually (plus public holidays) Refreshments are provided in the office all week Enhanced family friendly policies to support new parents Social and cultural events, plenty of opportunities to connect with colleagues through organised activities and celebrations Inspirational talks, bringing the outside in with regular guest speakers and events Learning and development, supporting your growth with continuous opportunities to learn and advance Buddy programme: you will be paired with a buddy to help you through your first weeks at DEPT A reputation for doing good. DEPT has been a certified B corp since 2021 and named Agency of the Year at both The Lovies and The Webby awards Awesome clients. Whether big or small, local or global - at DEPT you will get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications Global annual DEPT Cares month in which employees come together and donate their skills to support local charities The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI DISCLOSURE At DEPT, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. #J-18808-Ljbffr