Senior Commercial Manager Senior Commercial Manager (SCM) is the commercial conscience and contract custodian for major outsourcing agreements within a defined sector. The SCM acts as the guardian of margin and risk management, working closely with the Client Partnering and Client Services leadership teams to provide commercial support from implementation to exit, preventing contract erosion, reducing contractual risk and creating commercial value. This is a hybrid role working one day per week at our AMS office in Toronto Downtown. Responsibilities Review contractual key events and obligations to identify material deviations. Identify opportunities to generate value for AMS and our clients and enhance margins (e.g., business development, revenue leakage or scope reviews) and ensure commercial is present during critical moments. Partner with Client Partnering and Client Services to create strategies for mitigating contractual risks (quantify, monitor, resolve). Support Client Partnering and Client Services through all contractual change, assessing impact, determining when change is required, approving changes, and providing drafting support (liaising with legal as needed). Analyze and interpret contracts or related documents. Engage directly with clients as needed, including during complex governance conversations or contractual disputes. Guide Client Partnering and Client Services Teams on AMS governance and how to engage SME teams to drive growth and business development. Support Client Partnering and Client Services during negotiations, leading on complex negotiations. Perform revenue leakage assessments and advise where deviations from the CBD exist or are not understood. Identify scope creep and goodwill, ensuring measurable monetary values and a plan to realize value. Ensure all working at risk is identified and support the contractual change needed to reduce this. Develop and provide “top up” contract awareness and commercial training. Share insights and best practices from other accounts. Update commercial reports and trackers as required. Ensure decision makers are aware of the delegation matrix and that it is followed for all new business and change. Contribute to the adoption of technologies and standardized global processes including the implementation of AI, tools and technologies, best‑practice workflows, guidelines and education to enhance efficiency, consistency, and scalability. Qualifications Proven experience in commercial contract management, supporting complex business agreements and negotiations. Expertise in negotiating complex contracts, balancing commercial objectives with risk management considerations. Strong understanding of commercial language and terminology, enabling effective contract review and interpretation. Rigorous attention to detail and analytical thinking, ensuring accuracy and informed decision‑making. Behavioral Skills Strategic Thinking – proficiency level 4 Risk & Analysis Mitigation – proficiency level 4 Makes Commercially Considered Decisions – proficiency level 4 Has Difficult Conversations – proficiency level 4 Thrives Under Pressure – proficiency level 4 Commercial Awareness – proficiency level 4 Influencing – proficiency level 4 Commercial and Contract Negotiation – proficiency level 4 Developing Commercial Propositions – proficiency level 3 Generates Creative Ideas – proficiency level 3 Learns Quickly – proficiency level 4 Critical Thinking – proficiency level 4 Adopts Technology – proficiency level 3 Technical Skills Contract Management – proficiency level 4 MS Excel – proficiency level 3 Effective Communication – proficiency level 4 Financial Analysis – proficiency level 3 Benefits Growth and development focused on your strengths. A team that values being Passionate, Bold, and Authentic. Supportive communities such as our Employee Resource Groups (ERGs). Volunteer day – you get one additional paid day off each year to volunteer for a cause that matters to you. Benefits like Supplemental Medical/Dental/Vision, Life, Disability, RRSP/DPSP, Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus. Equal Opportunity Statement We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. Accessibility Statement If you require any accommodations or have any accessibility needs, please reach out via email to or let a member of our Talent Acquisition team know at any time. #J-18808-Ljbffr