Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a Systems Engineer to join their growing team. As a System Engineer, you will be responsible for Tier 2 level support for global IT infrastructure platforms and applications. You will work with a wide variety of the latest best-in-class technologies. You thrive in a fast-paced, dynamic environment. The position focuses on infrastructure operations support and system availability. Responsibilities Perform Tier 2 troubleshooting on a wide range of incidents, including web services, platforms, infrastructure, network, security, and telecomm and applications. Provide technical guidance and assistance to Incident Coordinators. Collaborate closely with or escape issues to Tier 3 groups such as System Administrators, Networks, DevOps, Development Engineers, etc. Create and maintain SOPs (Standard Operating Procedures). Execute or assist with production changes (deployments, etc.). Identify potential system problems and elevate to internal or external teams for resolution. Continuously develop and improve technical aptitude and service knowledge, skills, and abilities. Participate in special projects as required. Monitor infrastructure alerts across platforms and alert types; take appropriate action following production support protocols. Participate in incident chats, bridges, and crisis management events; take direction from the Incident Manager on duty. Qualifications Strong Unix proficiency, ideally with Linux administration. Experience with scripting support, design, and implementation (Python and shell/bash scripting). Exceptional troubleshooting skills on Linux/Unix and MS Windows Server (2012, 2016). Strong understanding of networking including TCP/IP, routing, LAN, and WAN. High level of personal and professional accountability. Highly motivated with a strong sense of ownership. Ability to work independently; highly detail-oriented. Quick adaptability to changing organizational needs (“fast learner”). BS in Computer Science, technical certificate, or similar training/certification. 3+ years of similar experience in a corporate Enterprise IT organization, preferably global. Ability to work on rotational shifts, including weekends and outside typical business hours. Strong knowledge of virtualization technologies such as OpenStack and VMware ESX server setup/administration. Nice to have Experience providing remote support for end users and systems. Experience with applications based on Java, JEE, MSSQL, MySQL. Technical certifications such as RHCE, RHCA, CCNA, MCSA, MCSE. Nice to have ISO 27000 experience This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching. If this sounds like the ideal position for you then apply today! #J-18808-Ljbffr