Posted Tuesday, May 5, 2026 at 4:00 AM | Expires Monday, July 6, 2026 at 3:59 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – Makes Work Life Better ™ – Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The HR Delivery Partner (HRDP), Tier 2 HR Support – North America serves as the operational HR contact for cases and processes requiring regional or country-specific expertise across the U.S., Mexico and Canada. This role handles escalations from Tier 1 or Centers of Excellence (COEs) and provides expert-level support to employees, managers, and leaders. This position bridges the gap between strategic HR initiatives and the employee experience by ensuring policy compliance and delivering consistent, high-quality HR service delivery. The HRPD supports cross-border business operations within North America while navigating federal, state, and provincial employment laws to ensure compliance and operational effectiveness. What you'll get to do Operational HR Support Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise in North America. Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application. Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution. Conduct intake sessions and participate in employee investigations as directed by Employee Relations. Performance & Employee Relations Lead and coordinate performance improvement plans, documentation, and follow-up with stakeholders. Support involuntary terminations, exit interviews, and offboarding processes in collaboration with HR Business Partners and COEs. Provide advice to managers and employees on performance expectations, policy adherence, and workforce transitions. Compliance & Process Delivery Ensure adherence to employment laws, company policies, and audit requirements across North America. Assist in delivering HR programs and initiatives, including training and policy implementations. Identify and document process enhancements that streamline HR operations and improve employee experience. Contribute to knowledge base development for Tier 1 teams, ensuring efficient case management and consistent communication. Partner with peers and leaders to standardize best practices while maintaining flexibility for regional requirements. Skills and experience we value A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism. The ability to maintain clear escalation paths and effective collaboration with HR Business Partners and Centers of Excellence. Strong commitment to documenting policies, processes, and procedures to drive accuracy, compliance and knowledge sharing. Understanding of and support for Tier 0 self-service resources, empowering employees and streamlining case resolution. Clear understanding of business and HR strategy. Skill in promoting clarity and adoption of the new HR support model, ensuring stakeholders understand roles, responsibilities and value delivery. A proactive, data-informed approach to improving HR processes and elevating employee satisfaction. Deep understanding of employment laws. Strength in Employee Relations, Investigations and Performance Management/Improvement Processes. Ability to provide front-line customer support to employees and managers. Strong skills in Excel and Power BI reporting for HR data analysis and compliance tracking. Project management skills with the ability to manage multiple priorities and drive process improvements. Excellent communication skills, both written and verbal, with the ability to influence and build trust across all levels. Familiarity with and willingness to leverage AI tools to increase efficiency and service quality. To support single country 3-5 years; to support multiple countries 4-7 years of HR Generalist or Specialist experience supporting front-line employee solution areas within North America. Deep understanding of employment laws and HR operations. Experience handling employee relations, performance management and policy interpretation. Strong knowledge of HR systems, case management tools and service delivery models (experience with Dayforce or other HCM platforms preferred). Proven ability to manage confidential information with integrity and discretion. Excellent communication, problem-solving and interpersonal skills. What's in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable and competitive package that reflects the value an individual brings to the organization. #J-18808-Ljbffr