Step into a rewarding role as a Bilingual Member Experience Specialist. Deliver outstanding service while gaining in-depth knowledge of pension administration within a dynamic hybrid work setting.As a key contact for member inquiries, you'll showcase excellent communication skills while addressing a variety of requests. You are expected to analyze situations and collaborate effectively with various teams to ensure members receive timely and accurate information. Additionally, this role involves a commitment to continuous improvement and member satisfaction.Key Responsibilities:• Facilitate member inquiries through calls and digital channels• Address escalated issues with sound judgement• Identify solutions through data analysis• Maintain high levels of productivity• Work collaboratively with colleaguesRequirements:• Minimum of 2 years in retirement or client services• English and French bilingual skills required• High-level communication capabilities• Ability to manage high-pressure environments• Integrity in handling confidential informationDrive positive member experiences with your bilingual skills and passion for service excellence.#J-18808-Ljbffr
Bilingual Member Support Specialist Position
OMERS
toronto, toronto
Published 27 days ago
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