About the Role: Step into a pivotal leadership role as a CBRE Account Operations Manager, where you won't just direct, but inspire and empower the maintenance management teams and safety initiatives across a portfolio of small to medium-sized facilities. You'll be the architect of operational excellence, ensuring every property not only meets but exceeds the highest standards of safety, efficiency, and performance. This isn't just about management; it's about safeguarding contractual integrity and delivering unparalleled value. As a key player within our Contract Quality Management function, you'll be instrumental in translating client expectations into tangible results, meticulously overseeing the delivery of services to guarantee every requirement is flawlessly fulfilled. You'll be at the heart of ensuring our promises are not just met, but magnified. What You’ll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Promote organizational capabilities and identify sale opportunities to potential clients. Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance. Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations. Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs. Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs. Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. Frequent travel in southern Alberta #J-18808-Ljbffr