The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day. Our General Managers are accountable to: Manage Talent: Lead an interdisciplinary team of Managers, Sales Consultants and front line employees; Build a strong team: sources, selects and onboards key talent; Actively plan for succession; Develop employees: coaches and manages performance. Drive Results: Expect personal accountability Recognize and rewards results Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk Lead and Influence: Lead culture; Engage employees. Ensure Commitment to Service Excellence: Apply service standards to decision making; Align with our RESPECT values; Communicate the importance of looking through the lens of the customer. The ideal candidate will possess: Experience in a the Retirement Living, Hospitality, or another relevant sector; Minimum of 3-5 years’ experience in a leadership role; Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners; Demonstrated decision-making, problem-solving, and budget management skills. Nursing background an asset