Job Description As a client‑relations associate, you will work in a collaborative environment to positively impact people’s day. You will handle billing inquiries in English and French, identify clients’ unique needs, address concerns, process payments, and use emotional intelligence to enhance the customer experience. Responsibilities Communicate with customers through inbound billing calls, processing payments, and discussing existing and new services, including promotions and service upgrades or downgrades. Identify customer needs via active listening and respond to questions, troubleshoot, and offer product recommendations. Takes a consultative approach and takes ownership of problem resolution. Use multiple computer systems to research products, services, common issues, and solutions offered. Document customer needs, interactions, and outcomes in the appropriate tool or system; create additional tickets if issues cannot be resolved in real time. Create a “WOW” factor in each interaction with exceptional communication, ownership, and speed of service. Participate in regular 1:1 coaching sessions with a supervisor to meet key performance indicators. What We Are Looking For We seek a customer‑service professional who is experienced with products, problem‑solving, and can provide a consultative approach to resolution. You should be compassionate, empathetic, energetic, bold, and eager to work in a client‑centric role with a powerful opportunity to impact people’s lives. Requirements At least 18 years of age. High School Diploma or equivalent. Live within 45 minutes of the Waterloo, Ontario office and able to work in the office. Availability to work between 6 AM and 10 PM EST, with flexibility as business needs change. Experience with social media. At least 6 months of customer‑service experience and understanding of valuing coaching/feedback. Experience troubleshooting issues and owning the resolution for the customer. Demonstrated caring, supportive, friendly nature in every interaction with confidence and urgency. Computer savvy, comfortable working at a desk with multiple monitors. Results‑oriented and capable of providing customers with recommendations and solutions. Excellent English and French communication skills (oral and written). Benefits $20.00 hourly pay plus overtime opportunities. Best‑in‑class medical, dental, vision benefits (when applicable). Refer‑A‑Friend program. Employee assistance programs. Flexible schedule options. Career advancement in a fast‑growing organization. People‑focused environment fostering lasting connections. EEO Statement HGS is committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential. #J-18808-Ljbffr